Terms of service

Cultales Private Limited
Terms of Service
Effective Date: 01/08/2026 
Overview
These Terms of Service govern your access to and use of the Cultales website and services. By accessing the website or purchasing products, you agree to these Terms. This document is adapted for Cultales based on industry-standard e-commerce terms and customized for a premium cultural lifestyle brand.
1. Online Store Terms
Users must be of legal age and may not use the website for unlawful purposes.
2. General Conditions
We reserve the right to refuse service, suspend accounts or cancel orders. No content may be copied or resold without permission.
3. Accuracy of Information
Information is provided in good faith but may occasionally contain inaccuracies or omissions.
4. Pricing & Service Changes
Prices, products and services may change without notice.
5. Products
Handcrafted products may naturally vary in colour, texture and finish. Such variations are not defects.
6. Orders & Billing
You agree to provide accurate account information. We may refuse or cancel suspicious orders.
7. Third-Party Services
Payment gateways, courier services and other third parties operate under their own policies.
8. User Content
Reviews and feedback may be used by Cultales. Users must not submit unlawful or infringing content.
9. Privacy
Your personal information is handled in accordance with the Cultales Privacy Policy.
10. Errors
We reserve the right to correct pricing, product or availability errors and cancel affected orders.
11. Prohibited Uses
Users must not misuse the website, infringe intellectual property, scrape content or distribute malware.
12. Disclaimer
The website and services are provided 'as is' without warranties except as required by law.
13. Limitation of Liability
Cultales is not liable for indirect, incidental or consequential damages arising from use of the website or products.
14. Indemnification
You agree to indemnify Cultales against claims arising from your breach of these Terms.
15. Intellectual Property
All branding, artwork, stories, product designs and website content belong to Cultales Private Limited unless otherwise stated.
16. Termination
We may suspend or terminate access for violation of these Terms.
17. Governing Law
These Terms are governed by the laws of India.
18. Changes
We may revise these Terms periodically. Continued use constitutes acceptance.
19. Contact
Cultales Private Limited
Email: support@cultales.com
Website: www.cultales.com
20. Grievance Officer
Please write to support@cultales.com. Complaints will be acknowledged within 48 business hours and resolved as reasonably practicable.