Privacy policy

Cultales Private Limited
Privacy Policy
Effective Date: 01/08/2026
1. Introduction
Cultales Private Limited ('Cultales', 'we', 'our', 'us') respects your privacy. This policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.
2. Information We Collect
We may collect your name, email address, phone number, billing and shipping address, company details (where applicable), payment transaction references (not complete card details), IP address, browser information, device information, cookies and website usage data.
3. How We Use Information
We use your information to process orders, deliver products, provide customer support, improve our website, send order updates, personalize your experience, prevent fraud and comply with legal obligations.
4. Marketing
With your consent, we may send newsletters, product launches, offers and cultural stories. You may unsubscribe at any time.
5. Cookies
We use cookies to improve website performance, remember preferences and analyse traffic. You can disable cookies through your browser.
6. Sharing Information
We do not sell your personal information. We may share it with payment gateways, courier partners, technology providers and authorities where legally required.
7. Data Security
Reasonable administrative and technical safeguards are used to protect your information, though no internet transmission is completely secure.
8. Data Retention
Information is retained only as long as necessary for business, legal and accounting purposes.
9. Your Rights
You may request access, correction or deletion of your personal information, subject to applicable law.
10. Children's Privacy
Our website is not intended for children under 18 years of age.
11. International Users
If you access our services from outside India, your information may be processed in India.
12. Third-Party Links
We are not responsible for the privacy practices of external websites linked from our website.
13. Policy Updates
This policy may be updated from time to time. Continued use of the website constitutes acceptance of changes.
14. Contact
Cultales Private Limited
Email: mail@cultales.com
Website: www.cultales.com